Product Lifecycle

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Our product lifecycle policy explained

The lifetime of software products is not infinite. For the lifecycle of our products we follow a very simple and straight forward strategy. As soon as a new version with changed Minor number of a product becomes available, the days of the previous version are numbered. The new “Current” becomes the active development line. The predecessor release will automatically receive “long term support (LTS)” status and will get bug fixes for one year.

Current Line (CL)

This is the current release of a product. The current line is actively developed, enhanced, improved and maintained. All new features and extensions including new components will be developed based on this line. As a new customer, you will get the latest release of this current line.

Long Term Support (LTS)

With the release of a new current line version, the status of the direct predecessor changes to long term support. For instance, when the version number changes from 15.2.x to 15.3.0, 15.3.x becomes the new current line and 15.2.x enters the long term support period. No new features will be incorporated during the LTS phase, but we will provide issue fixes if required. The standard duration of the long term support period is one year. Therefore, our customer have at least 1 year time to migrate your application to the next version. In addition, we offer an extended support period (max. another year) on request.

End Of Life (EOL)

A product reaches its end of life (EOL) status when the long term support period has ended. The end of life means that there will be no support nor any bug fixing updates for this product anymore. If your application is using a product edition that will reach its end of life soon, you should quickly update to the successor or the current line.

Attended Service Program (ASP)

A product reaches its out of maintenance after 1 year of purchase. Out of this period menes that there will be no maintenace and Help by telephone or email for this product or components anymore. In others word, It is necessary to be up to date in terms of païment for maintenance for all product s ans installations. ASP program is only 1 for Enterprise. Therefore, with the purchase of the last license , the cost of ASP for other packages previously purchased in order to have a single service expiration date shall be paid.

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